Past event
The Next Front Door: Preparing for the Rise of Member-Facing AI
A practical conversation on the trends shaping member-facing AI, the strategic questions leaders are facing, and the steps community organizations can take now to prepare for what lies ahead with confidence.
What the session covers
- Why member-facing AI is an emerging trend and how it may reshape member expectations
- What AI could make possible across service, support, and member engagement
- What organizations already using AI are learning — early benefits, lessons, and practical advice
- How to build momentum step by step if your organization is just getting started
- What it takes to build readiness around planning, strategy, investment, and governance
Speakers
Amanda Loveland
CEO & Founder, Puzzles & Profits
Kendall Bennett
Vice President of Data Strategy, Old Colony YMCA
Andrew Rogers
CRO, Traction Rec
Brynn Anderson
VP, Product, Traction Rec